POLICIES AND CONDUCT
We strive to create a peaceful, healing, and nourishing space to enhance your experience with us. We adhere to certain policies to benefit you, and create an environment where our team can focus on your needs. We know you will have a pleasant experience with us as our goal is to exceed your expectations!
+ ARRIVAL
Arrive 15 minutes prior to your first visit to allow ample time to check in and prepare for your treatment. Arriving late will, unfortunately, limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
+ LATE POLICY
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be shortened to avoid delays for other guests and are charged at full value. Appointments missed by 15 minutes or more are cancelled and charged a fee to the credit card on file for the reservation in question.
If you are in your sauna room after the allotted 40 MIN appointment time, we will have to knock on your door. This is for your safety and to allow for the necessary cleaning time.
Last minute changes to appointments are made at the discretion of management and only possible if a service appointment is available and other guests are not inconvenienced.
+ CANCELLATION + NO SHOW
Signature and Transcendent Services (including reiki, massage, reflexology, acupuncture, body treatments, cupping, etc.) Cancellations- We respectfully request 24 HOURS notice if a guest cannot join us for this reservation. If we do not receive 24 hours cancellation, we will follow the protocol below:
For reservations cancelled before the 24-hour window, no charge applies. For reservations cancelled less than 24 hours prior to their service and for no shows, the full amount of the service will be charged. This payment will be charged to the credit card on file. We do not provide refunds for cancelled/no show appointments. This is to help compensate our staff for missed wages.
Sauna Cancellations- We require at least 4 hours notice if a guest cannot join us for their scheduled reservation. Reservations cancelled before the 4 hour window, will not be charged. For cancellations within 4 hours of the reservation, or for no shows, the client will be charged the full service price. We do not provide refunds on cancellation/no show fees.
Gift certificates are subject to the same policy.
+ QUIET ENVIRONMENT
Please remember that as a courtesy to other guests, we maintain a quiet space. Cell phones and all mobile devices must be turned off or put on silent when checking in, and we ask that you step outside if you must use your phone. Please use quiet voices if you are with another person in your sauna room, and we also ask that you use headphones and do not play music from any speakers on your own personal device.
+ IN STORE PURCHASES
We accept returns in the original condition (unused, undamaged and unopened in the original packaging**) with receipt seven days within purchase.
Credits can be applied to the purchase of any items including retail products, gift cards and massages.
**If the products are not sealed or the seal is broken, we will not accept the return
+ ONLINE PURCHASES
We accept returns in the original condition (unused, undamaged and unopened in the original packaging**) with receipt seven days within purchase.
All returns must first obtain a return authorization number by e-mailing hello@rootedmethodspa.com. Your return authorization number must be written clearly on the outside of your box.
Return and exchange shipping costs are customers responsibility and the original shipping charge is nonrefundable.
Credits can be applied to the purchase of any items including retail products, gift cards and massages.
**if the products are not sealed or the seal is broken, we will not accept the return
+ SICK OR FEELING UNWELL?
If you are sick or under the weather, please let us know so we can reschedule your SESSION. Getting a massage OR SAUNA while sick is not recommended and in some cases can make you feel worse.
infrared sauna faq
+ What is infrared?
The same infrared heat produced by the sun which is required by all things for optimum health is the source for our saunas, without all the harmful UV effects. The radiant heat surrounds you and penetrates deeply into your joints, muscles, and tissues increasing oxygen flow and circulation. Our saunas help to remove impurities from your cells, specifically the cells inside our fat where our body stores waste and harmful toxins such as cholesterol and heavy metals.
There are three levels of infrared (our saunas incorporate up to all three!) near, mid, and far – each resonates with the subcutaneous fat layer of the human body producing different healing responses.
+ What are the benefits?
Near Infrared – Healthy cell immunity, wound healing, skin purification, and pain relief. Near infrared wavelengths have a lower micron level and a resulting shorter wavelength which mostly penetrates the epidermis layer of the skin. This makes it a very safe choice for the improvement of cell health, the renewal of skin, tissue growth, and would healing.
Mid Infrared – Pain relief, improved circulation, and weight loss. Mid Infrared wavelengths penetrate deeper into the body than near infrared and are therefore good for increasing circulation and blood flow. When used on a consistent basis, mid infrared sauna therapy has been shown to significantly increase blood flow and reduce muscle and joint pain. Healing can occur faster because mid infrared penetrates deeper into soft tissue where inflammation occurs.
Far Infrared – Weight loss, detoxification, better circulation, reduction in blood pressure, and relaxation. Because far infrared sauna therapy heats the body directly rather than simply warming the air, it raises the core body temperature and produces a deep, detoxifying sweat at the cellular level, where most toxins reside. Far infrared also aids in blood pressure reduction & weight loss as you get a great passive aerobic exercise. *Remember our saunas include up to all three!
+ How does infrared differ from a traditional sauna?
Traditional dry saunas use temperatures as high as 185-195 degrees F, and this can overwhelm those who are more sensitive to the heat. Infrared saunas use a milder temperature environment anywhere from 120-160 degrees F. However, because the heat of infrared saunas travels much deeper into the body, they are able to cause a more vigorous sweat at lower temperature, states Dr. Richard Beever in the July 2009 issue of “Canadian Family Physician.” When comparing an infrared sauna to a traditional steam sauna, its important to look at humidity. A steam sauna is going to have a lower temperature than a traditional dry sauna, but it is also going to employ large amounts of heated steam, which creates a humid experience. Infrared saunas do not use steam and rely fully on the heat from the infrared heaters for overall effects. The results of an infrared sauna are produced at lower temperature than a conventional sauna and might be tolerated better by people who can’t withstand the very high heats of other dry saunas or even steam rooms.
massage faq
+ What should I expect at my first massage??
We’ll ask you to arrive a few minutes before your scheduled appointment to fill us in on your medical history, medications, allergies (in case you’re allergic to a product we’re using), etc. After completing the short form, we’ll also ask you questions about specific issues you’d like addressed and may even perform certain assessments to evaluate your condition. With this information, we can ensure that massage will be helpful and not harmful for you. This information also helps us customize your massage to fit your needs.
+ Do I have to take off all my clothes?
If you’re uncomfortable with removing all of your clothing, you won’t be able to relax, which is obviously counterproductive. For that reason, we recommend that you leave on whatever you want, with the understanding that we will have to work around those articles of clothing. After you undress in privacy, you’ll lie on the table and cover yourself with a sheet. During your massage, the sheet will cover your body at all times, with only the area that is being massaged exposed. If you are an athlete and getting a massage to train for a sport, we may recommend that you wear running shorts and, for women, a sports bra.
+ Is massage not recommended for certain medical conditions?
Yes. While we can’t name every condition here (and it will vary from person to person), it’s important that you let us know your complete medical history prior to your first massage. Not only will the form help us know whether massage is appropriate for you, but it also will help us tailor the massage to your needs. We’ll also check in with you before each subsequent massage for any changes in your health.
+ Should I give feedback during the massage?
Absolutely. Your input is essential for you to receive the best result possible. Please tell us if the massage is too deep or not deep enough, and if we’re working the right areas. Also if you’re hot or cold, in an uncomfortable position, or don’t like the scent of the oils. We always want to know what is or isn’t working for you.
+ Why should I drink water after my massage?
Everyday, your body’s muscle tissue absorbs chemicals from food, cosmetics, deodorants, etc. When we massage those muscles, we release those toxins and push them back into your bloodstream. Drinking water right after a massage (in fact, add an extra glass or two beyond what you normally drink) helps the body flush out the toxins and keeps you feeling better longer.
+ If I want to use the sauna, is it best to do it before or after my massage?
Before is best. The sauna warms up your muscles, which in turn will make them more pliable and allow for deeper work. If you don’t have time to hit the sauna before the massage, using it afterward can also beneficial for that increased circulation and flush.
+ Should I work out before or after a massage?
Much like the sauna, working out before a massage warms up the muscles and will allow us to do a deeper massage. If you’re planning to work out after a session or preparing for a race or other athletic event in less than a week, be sure to tell us so we can adjust the massage to provide the greatest benefit.
+ Do you accept walk-ins?
No. We work by appointment only.